Restaurant Management System to Guarantee Success
In this article, you will learn the strategies required to build a successful restaurant business that can withstand the test of time. You will discover the best restaurant management system to ensure the smooth operation of each department.
If you struggle with maintaining your restaurant’s profitability, frequently experience stock shortages, or face the common challenges that restaurant owners encounter, you will find that investing in a restaurant management system is the solution to your problems.
What Is Restaurant Management?
Restaurant management is the heart of your business. It encompasses essential tasks that enable your business to thrive, including planning, controlling, financing, and much more.
A restaurant without proper management is on the brink of closure, managing a restaurant is more than appointing someone to oversee day-to-day activities or providing employee training.
It is about establishing systems to enable your business to operate independently, giving you the time to focus on other aspects of your business.
Why Is Restaurant Management Important?
Approximately 60% of restaurants fail in their first year of operation, and 80% close within five years of opening (source: National Restaurant Association). These statistics emphasize the need to manage your restaurant as a business because it is, indeed, a business.
The Most Important Levels of Management in Your Restaurant
Every level of your restaurant requires effective management for optimal performance. Neglecting any part can negatively impact the overall restaurant performance. These levels include:
- Hiring and Training of Staff
- Kitchen Management
- Inventory Management
- Customer Service
- Marketing
- Payroll
- Managing Accounting and Finances
- Controlling Daily Restaurant Operations
Using a manual system to manage your business increases the likelihood of errors, which is why many successful restaurant owners have transitioned to technology.
Difference Between a POS and RMS?
While both a Point of Sale (POS) system and a Restaurant Management System (RMS) are technology solutions for running a food and beverage business, there is a distinct difference between the two. RMS is primarily tailored to the food and beverage industry.
A RMS complements a POS system, offering full control over various aspects of the business.
A POS system manages sales-related tasks such as card and cash payments, wallet payments, receipt printing, and billing. On the other hand, an RMS helps you manage every facet of your business.
What Is a Restaurant Management System?
A Restaurant Management System (RMS) is a software designed to handle all your business activities. This software encompasses both the backend and frontend operations of your business.
The primary goal of an RMS is to reduce the workload on you and your employees, covering areas like marketing, sales, customer service, table arrangements, payroll, accounting, inventory management, online ordering, and more.
An RMS is a type of Enterprise Resource Planning (ERP) software made specifically for restaurants.
ERP software manages various aspects of a business, including accounting, marketing, sales, customer service, manufacturing, and inventory.
Why Is a Restaurant Management System Important?
Managing a restaurant manually can lead to numerous problems, including payment errors, incorrect orders, slow deliveries, stock outs, and employee theft. In the restaurant business, your first impression is your last impression. To keep your customers happy, your employees satisfied, and your business thriving, investing in a reliable RMS solution can:
- Save time
- Improve customer relationships
- Boost employee satisfaction and productivity
- Reduce human errors
- Provide access to your data from anywhere
- Lower expenses
What Should Be Included in the Restaurant Management System?
A robust RMS solution should encompass critical aspects of your business. Here are the key components your RMS must cover to function effectively:
1. Point of Sale (POS)
Your POS should do more than process sales. It should also help manage various frontend activities, such as optimizing sales, floor and table management, creating personalized menus, selling products by size, automatically sending receipts to customers, and facilitating payment splitting and item discounts.
ICG allows you handle your restaurant front end activities such as
- Optimize Sales
- Floor and table management
- Create personalize menus
- Sell product by size
- Automatically send receipts to your customers
With ICG you can split payments for your customers, split items and give customers discount
2. Reporting and Analytic
Whether you have a single restaurant or multiple locations, real-time access to your company’s data is essential.
An RMS with analytics features allows you to monitor sales, track inventory changes, and analyze customer visits.
ICG analytics provides you with
- Real time data of your business
- Your data is presented in charts, KPIS and table form in order to facilitate quick decision-making.
- Preset sale dashboards, Cash counts, Loss prevention, Purchases, Accounting
- User friendly information at your fingerprint
- Accurate and truthful information thanks to a unique data source
You can never go wrong with a complete RMS solution like ICG, one main benefit of this feature is the curbing employee theft.
3.Order Management
An RMS enables you to offer online services to customers, allowing them to place orders through your website or third-party food delivery services such as Glovo.
The ICG order module, for instance, provides customers with access to your menu, product details, order placement, pickup or delivery preferences, and mobile payment options.
4.Kitchen Management
Reduce order errors by leveraging the kitchen management feature, which automatically sends orders to the kitchen and displays them on screens.
The Hioscreen provides real-time updates on what has been prepared and what remains in stock, it allows you to receive customer orders visually in the kitchen, enhancing efficiency and reducing errors, it also gives you update on customers meal
5. Customer Relationship Management
RMS empowers you to provide top-notch customer service, even when customers are not in your restaurant.
You can create customer loyalty programs, send occasional messages, and generate purchase invoices. With software like OmegaPOS, you can centrally manage customer profiles, gain insights into customer preferences, import existing customer lists, and run flexible loyalty rewards programs.
6.Inventory Management
With an RMS, you can ensure you never run out of stock again.
The ICG software calculates consumption, product rotation, and weekly sales forecasts. It also generates and sends automatic purchase orders to suppliers via email.
7. Accounting Management
An RMS eliminates the need for separate accounting software. You can manage taxes, view pending payments, make quick purchases, and maintain financial control.
The ICG solution allows you to manage tax collections, pending payments, book entries, and account balances in real-time, integrated with billing and treasury functions.
8. Employee Management
To enhance productivity, an RMS enables you to track employee activities. You can monitor clock-in times, leave periods, payroll, and overtime.
The ICG system allows you to schedule shifts, record and manage leave and vacations, and assess efficiency by customer.
Conclusion
These are just a few of the roles of an RMS. To choose the best RMS for your restaurant, ensure it aligns with your short-term and long-term goals.
Work with a company to find a solution that is cost-effective, suitable for your business, and helps you achieve your objectives.
For more information,
Please reach out to us at solutions@yanot.ng or call 08091555526.
